Placing Your Order
1. Add items to the shopping cart
Please note that the items in your shopping cart are not reserved at this point.
2. Enter customer information.
3. Payment method
Select a payment method.
4. Confirm order details
Please check your order for mistakes before confirming.
5. Credit card payment procedure
Please complete the payment at this point.
6. Complete
The products will now have been reserved from the stock
Receiving Your Order
1. Order complete (items now reserved from stock)
You will receive an order confirmation email (automated). It is not possible to change the order details after they have been confirmed, so please check the product size, color, quantity.2. Order shipment email
You will receive an email informing you that your order has been dispatched for your address.
Please also note that shipment services can be extremely busy at certain times of the year.3. Delivery
Your order will be delivered by EMS or International parsel.
Reserving Items from Stock
Your items will not be reserved until you have completed the order. Please note that the items in your shopping cart are not yet reserved.
If You Do Not Receive an Email
If you are using a mobile phone, please adjust your domain-specific reception settings (domain name entries). If you are using a personal computer, your email server may be full, or the email may have been sent to your spam folder, so please check your email settings.
Cancelling Orders
Please note that orders cannot be cancelled after they have been placed.
Changing Order Details
Please note that order details (e.g., color, quantity, exchanges) cannot be changed after they have been placed.
Combining Orders
Please note that separate orders cannot be combined into a single shipment.
◆ Credit Card Payment
You can pay by credit card when you place the order.
Types of credit card accepted: VISA, MasterCard, JCB, AMEX, Diners
Number of payments: Single payment only
◆ Paypal
You can also use Paypal payment.
International Shipping
You may choose shipping method from below.
Normal delivery days is just for reference, It may be changed due to social situation.
Please confirm details on below links.
Japan Post
https://www.post.japanpost.jp/int/index_en.html
EMS (Express Mail Service)
The most used method in international shipping. Normal delivery days is about 2 to 4 days.
AIR
SAL parcels are transported to destination countries using vacant space on aircrafts.
Delivery may take longer if there is not enough space.
Therefore, the standard days has a margin of about a week.
https://www.post.japanpost.jp/int/deli_days/parcel/nagoya_en.html
Surface Mail
The cheapest method for delivery.
The departure of a ship may take longer time after the posting of your item.
Please expect a one-month buffer for standard delivery time.
More details on below link
https://www.post.japanpost.jp/int/deli_days/parcel/kawasaki_en.html
Color Notation
Colors are indicated using axes femme’s original color notation system. In addition, products with the same color notation may be different shades.
Product Images
When taking photos of products, we do our best to get the color close to the color of the product itself.
However, the product color may look different due to your monitor or the monitor settings.
Sizes
Please note that sizes may differ slightly from product to product. Please use the size descriptions as a guide when purchasing items.
Measurement Method
Click here for more details on how we measure our clothing items↓
http://globalshop.axesfemme.com/page/measure.aspx
Restocking Products
Stock is updated irregularly as decisions are made, so please check the current website for stock availability.
Since our stock is updated on an irregular basis, we regret that we cannot respond to questions about whether certain items are due to come back in stock.
If the stock is not updated within two to three days, then we do not plan to restock the item at the current time.
Reserving and Ordering in Products
Please note that even if items that are sold out in the online shop are available in our stores, it is not possible to reserve or order in these products.
Purchasing Products
Please note that it is not possible to purchase products that are no longer listed in the online shop because they are sold out or have been discontinued.
Returns and Exchanges
We apologize, return and exchange policy will not apply for the products shipped overseas, due to customer’s convenience.
If you have any questions, please directly contact us by e-mail using the contact information below.
info-globalshop@iga-group.com