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[How to Purchase Items]

Placing Your Order

1. Add items to the shopping cart
Please note that the items in your shopping cart are not reserved at this point.
2. Enter customer information.
3. Payment method
Select a payment method.
4. Confirm order details
Please check your order for mistakes before confirming.
5. Credit card payment procedure
Please complete the payment at this point.
6. Complete
The products will now have been reserved from the stock

Receiving Your Order

  1. 1. Order complete (items now reserved from stock)
    You will receive an order confirmation email (automated). It is not possible to change the order details after they have been confirmed, so please check the product size, color, quantity.
  2. 2. Order shipment email
    You will receive an email informing you that your order has been dispatched for address of “tenso.com”. Please also note that shipment services can be extremely busy at certain times of the year.

  3. 3. Delivery
    Your order will be delivered by“tenso.com”.

Reserving Items from Stock

Your items will not be reserved until you have completed the order. Please note that the items in your shopping cart are not yet reserved.

If You Do Not Receive an Email

If you are using a mobile phone, please adjust your domain-specific reception settings (domain name entries). If you are using a personal computer, your email server may be full, or the email may have been sent to your spam folder, so please check your email settings.

Cancelling Orders

Please note that orders cannot be cancelled after they have been placed.

Changing Order Details

Please note that order details (e.g., color, quantity, exchanges) cannot be changed after they have been placed.

Combining Orders

Please note that separate orders cannot be combined into a single shipment.

[Payment Methods]

◆ Credit Card Payment

You can pay by credit card when you place the order.
Types of credit card accepted: VISA, MasterCard, JCB, AMEX, Diners
Number of payments: Single payment only

[Shipping]

International Shipping

You can ship orders overseas directly by using the “tenso.com” international forwarding service.
For more information, please visit the following website:


海外発送/国際配送サービスの転送コム

tenso.com International Forwarding Service
*In addition to the website usage fee, tenso.com charges a handling fee and an international shipping fee.
*The “tenso.com” international shipping service is provided by a separate company, so please see “tenso.com” for details of how to use the service.

[Products]

Color Notation

Colors are indicated using axes femme’s original color notation system. In addition, products with the same color notation may be different shades.

Product Images

When taking photos of products, we do our best to get the color close to the color of the product itself.
However, the product color may look different due to your monitor or the monitor settings.

Sizes

Please note that sizes may differ slightly from product to product. Please use the size descriptions as a guide when purchasing items.

Measurement Method

Click here for more details on how we measure our clothing items↓
http://shop.axesfemme.com/page/measure.aspx

Restocking Products

Stock is updated irregularly as decisions are made, so please check the current website for stock availability.

Since our stock is updated on an irregular basis, we regret that we cannot respond to questions about whether certain items are due to come back in stock.

If the stock is not updated within two to three days, then we do not plan to restock the item at the current time.

Reserving and Ordering in Products

Please note that even if items that are sold out in the online shop are available in our stores, it is not possible to reserve or order in these products.

Purchasing Products

Please note that it is not possible to purchase products that are no longer listed in the online shop because they are sold out or have been discontinued.

[Returns and Exchanges]

Returns and Exchanges

We apologize, return and exchange policy will not apply for the products shipped overseas, due to customer’s convenience.
If you have any questions, please directly contact us by e-mail using the contact information below.
info-globalshop@iga-group.com